What currency are the prices I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-7 days production time for your order to ship out, average shipping times are 6-15 business days. Although sometimes it might extend to 25/30 days depending on the destination, please check the shipping time chart on our shipping policy page to confirm when your parcel will reach your area.
Tracking numbers will be updated 3-5 days after your order has been
SHIPPED. If you don't have a tracking number after 7 business please email
us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You
must ship it back at your own expense, once we have received the product we
will refund the full amount of your original purchase. Please Include all; a name
and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive
and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalties! Although it must be cancelled before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to
your order confirmation email and confirm. Once you double check if the
address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers
based on your location. The average shipping time is 6-15 business days. Although depending on the destination might extend to 25/30 days. Do refer to the shipping times charge in our Shipping policy page.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send
us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response
please attach your order number and address the problem clearly, thanks.