Here at Century Smart Accessories™ we are proud to be pivoting quickly to provide you products to help start or continue your journey to health and fitness. We are focusing diligently on the safety and welfare of not only our staff but our customers as well, and because of this we have made adjustments to our lead to shipment times on our orders as well as our return policy. Please understand that the health and well being of everyone during these unprecedented times is our top priority, and we appreciate your understanding and patience while we take these necessary steps.
Extended Shipping and Order Fulfillment Times:
We are taking all the CDC-recommended steps in our corporate office and manufacturing facilities. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers.
Our teams are working overtime to produce and ship top-quality Century Smart Accessories™ products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow 10 to 30 days for orders to be shipped during this extraordinary time.
Thank you in advance—not only for your loyalty to Us, but for your patience! The staff at Century Smart Accessories™ are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.
When are orders shipping?
In order to ensure the safety of our customers and our team, we are operating with a reduced distribution center team, and as a result shipping and delivery times are extended beyond our usual standards. We assure you that our team is working swiftly and safely to make, pack, and ship your order as soon as possible, but orders may take up to 1 to 2 business days to ship out. We greatly appreciate your support and patience and ask that you only reach out to our Customer Service team if you have not received a tracking details after 7 days from when your order is placed.
Can I expedite my order?
At this time, we are not offering any expedited services outside of FedEx Ground shipping as we are working very hard to get our lead to ship time back to our normal. We appreciate your understanding of how important it is for us to set realistic services levels to all of our customers.
Shipping and Order Fulfillment Parameters:
During this time with reduced staff within our Distribution Center we have implemented the following measures to ensure the best efficiency possible of our teams!
- No substitutions or order changes once an order has been submitted.
- Cancellations can only occur in a 24-hour window of order placement. After this time frame, orders cannot be cancelled.
- Due to continued concerns about the coronavirus, all orders at this time are FINAL SALE, however all defective products are subject to refunds or re-issuance as the case may be.
Returns or Exchanges on Open Shipped Products for Your Safety:
During this unprecedented time where safety and cleanliness is of the utmost importance, there is going to be a waiting period for returned or exchanged open shipped products (ie fitness products that require human contact for their usage) that have left the controlled environment of our warehouse. This precaution has been put in place to ensure the safety of all our customers. Should you have more questions in regard to this precaution please reach out to our customer service team at firstname.lastname@example.org and we will work with you to get you answers or the best possible solution to any concerns. Please note that due to continued concerns about the coronavirus, we have also extended the return window to 60 days post purchase for all purchases of fully packaged/sealed items made between March 15, 2020 and June 1, 2020. Please note that due to precautions taken by our fulfillment team to process your returned products, returns and refunds may take up to 4 weeks to be evaluated and finalized.
Distribution Center Precautions:
Strict precautionary social and sanitation measures are in place at our distribution center.
All staff are wearing gloves at ALL times, changing gloves often, and washing hands often.
Cleaning stations with hand sanitizer and sterilizing wipes are set up across our facilities.
We have increased the frequency with which we clean and disinfect touched objects and surfaces, including screens, tables, chairs, bathrooms, and door handles.
We are on a rotating staff schedule to ensure safe social distancing is adhered to at all times. We have imposed strict receiving guidelines for all vendors.
Socially Distanced, but Business as Usual:
All from our remote working environments, our Customer Service team remains active to support you with any questions. Our usual business hours are in effect 9:00am-5:00pm PDT, Monday - Friday. Email is the most effective and efficient means of reaching our team. We strive to get back to all customer inquiries in a 1-2 business day window although due to an influx of customer inquiries and questions during this time, we do ask you are patient with our response time as these may vary.
In an effort to provide the safest working environment possible, all of our corporate office teams are also working from home at this time to bring you fresh content and new products to help you have the tools you need for your fitness journey.
The health of our staff and our customers continues to be a top priority for all of us here at Century Smart Accessories™, and we appreciate your support and understanding as we navigate this new way of providing your fitness and wellness products.